Fulfillment & Refund Policy
Fulfillment: We will ship orders 1-5 business days after they are received, unless we do not have the product on hand. If so, then you will be informed of that beforehand on our site or on our Twitter account. Shipping will usually take 3-7 days. Please contact us at our email [email protected] with any questions about shipping. For our Print on Demand products, fulfillment will be done by the company on whose website you purchase from (usually Amazon.com). Ebooks and audiobooks will be emailed to the email provided. Ebooks will be in epub format unless otherwise specified, and audiobooks will be mp3 or zip files unless otherwise specified.
- Pre-orders: When we have pre-order or backorder books, we send the whole shipment at once when all books are in stock, so that the whole order shows up when it’s ready. If you would like to purchase pre-ordered books along with other books, please include pre-order/backorder books in a seperate order, or just let us know when you make the order and we will ship them out separately.
Refunds: At our discretion, refunds may be issued for any orders we are unable to fulfill. All other sales are final. We may issue a refund given extraordinary or unusual circumstance (such as a book arriving damaged) at our discretion. Email [email protected] to request a refund in those circumstances.